The medications we supply are licensed and approved generic equivalents of the brand-name medications. They have the same effect and are identical in terms of chemical composition. A common question revolves around returns or refund procedures. This policy has been provided to address this aspect.
We adhere to an uncomplicated approach for refund and returns. Please read through this page to familiarise yourself with our policy. If you are not satisfied with the product you ordered, please contact our customer support team for assistance. To qualify for a return, the item that you ordered must be unused and in its original packaging.
Customers are entitled to a request for refund or return under the following conditions:
If any of these conditions apply to your circumstance, please contact our customer support team promptly. Customers should liaise with one of our customer support representatives and organise to have the items delivered back to us. We will need to inspect the items to approve your request for return.
Our refund policy lasts 7 days. If 7 days have passed since you received your order, unfortunately we cannot offer you a refund. If any of the refund or return conditions apply to your circumstance, please contact our customer support team promptly and provide us with the relevant information. We reserve the right to provide refunds entirely at our own discretion after proper investigation.
If an order has not arrived at the expected date, please allow sufficient time to pass. There may be delays beyond our control such as problems with the postal service and bank holidays. Please ensure that you submit the correct information when you place an order. We cannot be held liable if orders are lost due to incorrect delivery details being provided.
If you would like to submit a request for refund or return, please contact us by using the details available on our website. We are available 24/7 to answer any customer related queries.